Sales, support, bug reports, feature requests, billing, compliance — everything goes here. You get a real person, not a ticket queue.
What to include in your first email
Your account email — helps us find your organisation instantly
What you're trying to do — invoicing issue, GST query, bank reconciliation, billing, or bug?
Screenshot or error messageif it's a technical issue
Urgency — filing deadline vs general question helps us prioritise correctly
Response times
Pre-purchase / sales
Within 1 working day
Paying customer support
Within 4 hours, IST business hours
Critical (auth / data loss)
Within 1 hour, 24×7
GST / compliance queries
Within 1 working day
Operating address
StartupTalky
Gurgaon, Haryana, India
Operating hours
Mon–Sat, 10 AM – 7 PM IST
For postal or legal correspondence, email us first and we'll share the full address relevant to your request (GST invoicing, compliance, partnership, etc.).